Shipping policy

Shipping Policy

Processing time

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email when your order is placed and a second email with your tracking number once it ships.

Delivery time

Once shipped, orders are delivered within 6–15 business days, depending on your location. Total time from order to delivery is usually 7–18 business days.

These estimates are not guaranteed. Carrier delays, weather, holidays or peak seasons can occasionally add a few days.

Shipping costs

Shipping costs, if any, are always shown at checkout before you pay. Shipping is currently free to the United States, the United Kingdom, Canada, Australia and New Zealand.

Where we ship

The countries we ship to are the ones available at checkout. If your country is not listed, please contact us.

Tracking your order

You can follow your package with the tracking link in your shipping confirmation email. Tracking may take 24–48 hours to show updates after the label is created.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible: we can update it only if the order has not shipped yet. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or delayed packages

If your tracking has not updated for 7 business days, or your order has not arrived 20 business days after shipping, contact us and we will work with the carrier to locate it or send a replacement.

Customs and duties

For international orders, any customs fees, import duties or taxes charged by your country are the responsibility of the customer.

Contact

Questions about your shipment? Email puriva@use.startmail.com and we will reply within 1–2 business days.